Shipping &
returns

We want every part of your Big O experience to feel considered. This is starter policy copy: confirm and publish your real shipping destinations, delivery estimates, fees, return window and exceptions before accepting orders.

Shipping

Available shipping methods, fees and estimated delivery windows should be displayed at checkout based on the delivery address. Dispatch estimates begin once an order has been processed. Tracking details should be shared when the carrier receives the parcel.

Returns & exchanges

Set out the number of days customers have to request a return, the condition required for returned items, how exchanges are handled, who pays return postage and which products are excluded. Do not publish a 30-day promise until it is confirmed as your actual policy.

Need help?

Contact customer care at hello@bigolux.com with your order number and a brief description of the issue.